The BCHQ Difference

THE QUESTION: Are we different to other strata management companies? THE ANSWER: An emphatic YES... and we take great pride in our service. HOW? Click an item from the list below for more information.

1. History and experience
2. A single, plain english management agreement
3. No hidden fees
4. Guarantee of service
5. A superior standard of communication
6. Exclusive client reviews and complimentary audits
7. Five different ways you can pay your levies
8. State of the art computer systems
9. Inspect your own financial records
10. Quality building maintenance
11. The clearest 'paperwork' in the industry
12. We enforce your by-laws
13. Levy-arrears follow-up
14. Your own personal strata manager
15. Outstanding record keeping
16. On-going commitment to continued staff development

1. History & Experience - Graeme has 25 years experience in managing bodies corporate and often says, he has seen and heard everything in regards to the industry. He is openly committed to modern technology to handle the increasing administrative requirements of changes to the Act. Additionally, it is a pro-active means of keeping costs to a minimum and providing above average service.

Enjoy a world of difference with Body Corporate Headquarters Graeme is currently entering a phase of 'complete transparency' in the management of bodies corporate, which features:

• Computer access to events of their building information 24 hours per day 365 days per year.
• A 'Client Advisory Board' made up of industry professionals and client body corporate representatives to review and advise on The Body Corporate Headquarters management and administrative practices from a client point of view.
• Selective audits of unaudited buildings at company expense.
• Copies of all audits forwarded to the government department administering body corporate affairs in Queensland.
• The foregoing is an industry first in Body Corporate Management in Australia.

2. A Single Page Plain English Management Agreement - Indeed, the length of the agreement is your choice.

3. No Hidden Fees - All fees are contained within the 'Plain English Agreement'. We use a flat fee for printing, postage, stationery, fax and email. Where you overuse these facilities, we are the losers, not you. You receive the same level of service irrespective of the cost to us.

4. Guarantee of Service - We will provide our 'Client Bodies Corporate' with the highest standard of professional advice, administration and integrity, with due diligence and duty of care in the protection of their asset. Additionally, in the event that we are proved to have not abided by the requirements of Section 86 (c) 1. of the Body Corporate and Community Management Act, we will reimburse the aggrieved Body Corporate 3 months management fees applicable to The Body Corporate Headquarters to their scheme.

5. A Superior Standard of Communication - Body Corporate Headquarters keep your Committee informed every month with:

• A monthly full Balance Sheet and Statement of Income and Expenditure. 
• A monthly list of all cheques drawn. 
• Coloured graphic presentation of important items in 'financial statements'

Only in this way can your Committee be fully informed on what we are doing, and more importantly, what we are not doing.

6. Exclusive Client Reviews & Complimentary Audits 

• A Client Advisory Board meets quarterly to review our practices and procedures. This Client Advisory Board is made up of Chairmen of buildings managed by ourselves, Body Corporate Management Lawyers, Auditors and software professionals.
• At our own expense we audit 20% per annum of unaudited buildings so that over a 3 year period every building managed by ourselves is audited and a copy of all audits sent to the department who administer Strata Management in Queensland. This gives a security to all buildings managed by ourselves plus a monetary benefit of a free audit.

7. Five different ways you can pay your Levies 

• Yes, you can pay your Levies by Credit Card (MasterCard, Visa or Bankcard, but not Amex etc.), from the comfort of your home. \
• Or, you can pay via the Internet, using our easily accessible Web Page; 
• or, you can use BPAY; 
• or, you can pay by Phone Transfer; 
• and you can even pay by the old fashioned mail system!

NB. Card Holder fees charged to Holder, not Body Corporate

All of these systems make it easy for you, (especially the absentee owner), and you can make your payments even while away on holidays!

8. State of the Art Computer Systems - Together with Trysoft Pty Ltd, an Australian Public Company, we have helped develop, in a joint venture basis, an internet based, unique and user friendly software package called 'Smart Building', which is already recognised internationally. Committee members, with the use of a security password, are able to access all accounting records direct from the computer doing the recording. We offer complete transparency to our clients. We have direct computer links to the bank and individual building accounts.

9. Inspect your own Financial Records - Using privacy protection passwords, owners are able to access their own financial records to confirm payments, etc. all from your own computer. Committee members will be able to view financial records from their own computer via a secure access Internet connection.

10. Building Maintenance - We only use qualified and insured tradesmen, able to economically address and repair the problems. We also engage expert engineers and lift consultants for those difficult problems.

11. The Clearest 'Paperwork' in the Industry - You dont have to be a 'Lawyer' to understand our meeting agendas. They are clear, provide supporting information, and an easy to complete proxy form and voting paper for owners unable to attend meetings but still wanting their vote clearly recorded.

12. We Enforce Your By-Laws  - The Body Corporate & Community Management Act 1997 (Amended) has an easy system of by-law enforcement called a 'Contravention Notice'
which is rather like an 'on-the-spot fine' system. It is easy and works well but other Body Corporate companies are reluctant to offer the service. We have the systems in place to ensure it happens efficiently for the good of all residents.

By-Laws are enforced under direction of the Committee.

13. 'Levy Arrears' follow up - The Body Corporate Headquarters have an efficient standard procedure to stop your 'bad debtors' getting out of control. This is essential not only for the cash flow of the Body Corporate but also to help prevent an owner running into a financial position from which they cannot recover. The follow up is automatic and successful. A copy of our written policy is available on request.

14. Your own Personal Strata Manager - The Body Corporate Headquarters have been the industry leader in on-going training for their Body Corporate Managers to increase their
Body Corporate skills.

15. Outstanding Record Keeping - We pride ourselves on our record keeping. Professional strata 'search' companies compliment us on having the easiest records for them to complete their reports to intending purchasers of units.

16. On-going Commitment to continued staff development - The business has instituted a policy whereby all staff who have contact with the public are trained on a continuing basis on modules supplied by 'OSR Certificate IV in Body Corporate Management.' This of course leads to a certificate on satisfactory completion. The advantage for clients of our business is a greater number of people able to give professional advice on a one to one basis.

Body Corporate Headquarters the personalised team... taking care of your world!

For more information, or an obligation free review please contact us